Terms and conditions
Last modified: February 23, 2026
1. Acceptance of Terms
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Vacation Club Solutions (“VCS,” “we,” “us,” or “our”), governing your access to and use of the website vacationclubsolutions.com and all related services, tools, and communications (collectively, the “Services”).
By accessing, browsing, or using our website or Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately discontinue use of our website and Services.
You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into binding agreements under applicable law.
2. Description of Services
- Qualifying vacation ownership holders for exit and resolution options through industry-backed solutions
- Evaluating individual timeshare situations to determine the most appropriate exit pathway
- Referring qualified customers to approved, licensed real estate brokerages for exit facilitation, resale, escrow handling, and contract drafting when resale is a viable option
- Referring qualified customers to approved advertising companies for advertisement and marketing services depending on the product type
- Providing consultation, guidance, and support throughout the exit and resolution process
3. User Representations and Warranties
By using our Services, you represent and warrant that:
- All information you provide to VCS is truthful, accurate, and complete, and you will promptly update any information that changes.
- If you are seeking exit or resolution services for a vacation ownership interest, you are the legal owner of the interest (or an authorized representative of the owner) and have the legal right to pursue exit, transfer, or disposition of such interest.
- You will not use our Services for any unlawful purpose, including but not limited to fraud, misrepresentation, or violation of any applicable federal, state, or local law or regulation.
- You are not subject to any legal proceeding, restriction, or encumbrance that would prevent or impair the exit, transfer, or disposition of any vacation ownership interest for which you are seeking our Services.
- You will cooperate in good faith with VCS and any approved brokerage, advertising company, or third-party service provider to which you are referred in connection with the resolution of your vacation ownership interest.
4. Service Agreements and Fees
If you engage VCS to provide exit qualification and referral services for your vacation ownership interest, the specific terms of that engagement—including service scope, duration, fee structure, payment terms, and obligations of the parties—will be set forth in a separate Service Agreement executed between you and VCS. In the event of any conflict between these Terms and a signed Service Agreement, the Service Agreement shall control with respect to the specific engagement at issue.
Any fees charged by approved brokerages, advertising companies, or other third-party service providers to which you are referred are separate from VCS’s fees and are governed by the terms of your agreement with that third party. VCS is not responsible for the fees, terms, or performance of any third-party provider.
VCS reserves the right to modify its fee structure at any time; however, any changes will not affect fees set forth in an existing, executed Service Agreement.
5. No Guarantee of Exit, Sale, or Transfer
VCS does not guarantee that any vacation ownership interest will be successfully exited, sold, transferred, or otherwise resolved, nor do we guarantee any specific outcome, price, timeframe, or result. The timeshare exit and resale market is subject to fluctuations in demand, pricing, resort policies, developer restrictions, and other factors beyond our control.
Any assessments, evaluations, or recommendations provided by VCS are for informational purposes only and do not constitute a guarantee of results, an appraisal, or a promise of value. You acknowledge that the outcome of any exit or resolution process may differ materially from any preliminary assessment provided.
VCS’s role is limited to qualifying your situation and referring you to approved service providers. The success of any transaction ultimately depends on the actions and performance of the referred brokerage, advertising company, or other third party, as well as market conditions and other external factors.
6. Third-Party Referrals and Transactions
VCS refers qualified customers to independent, approved third-party service providers including licensed real estate brokerages, advertising companies, and other resolution specialists. These referrals are made based on VCS’s assessment of the customer’s situation and the type of vacation ownership product involved.
Licensed Brokerage Referrals: When an exit, resale, or transfer is determined to be a viable pathway, VCS refers qualified customers to an approved, licensed real estate brokerage. The referred brokerage is responsible for facilitating the exit or resale, handling all escrow services, drafting all purchase and sale contracts, managing closing procedures, and ensuring compliance with applicable real estate laws. VCS does not participate in or control any aspect of the closing or transaction process.
Advertising Company Referrals: When advertising and marketing services are determined to be the appropriate pathway depending on the product, VCS refers qualified customers to approved advertising companies.
VCS is not responsible for the acts, omissions, delays, failures, or performance of any third-party service provider. Your relationship with any referred third party is governed by the terms of your agreement with that party, and any disputes arising from that relationship must be resolved directly with the third party.
7. Prohibited Activities
You agree not to engage in any of the following prohibited activities in connection with your use of our website or Services:
- Providing false, misleading, or fraudulent information in any form, application, or communication.
- Attempting to circumvent, manipulate, or interfere with VCS’s qualification processes, referral relationships, fees, or contractual arrangements.
- Using our Services to solicit, advertise, or promote any competing exit, resale, or transfer service without VCS’s prior written consent.
- Scraping, harvesting, or collecting data from our website by any automated means without our express written permission.
- Uploading, transmitting, or distributing any malware, viruses, or other harmful code through our website or Services.
- Engaging in any conduct that violates any applicable law, regulation, or ordinance, including consumer protection and real estate laws.
- Harassing, threatening, or abusing VCS employees, agents, contractors, or other users.
- Misrepresenting your relationship with VCS or any approved third-party service provider.
8. Limitation of Liability and Disclaimers
Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VCS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES, ANY REFERRAL OR TRANSACTION FACILITATED THROUGH OUR SERVICES, OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF VCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL VCS’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO VCS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations set forth above shall apply to the maximum extent permitted by law.
Disclaimer of Warranties: OUR WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, VCS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
VCS does not warrant that our website or Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components. VCS does not warrant or make any representations regarding the accuracy, reliability, or completeness of any information, content, or materials provided through our Services, or regarding the outcome of any exit, transfer, or resolution process.
9. Indemnification
You agree to indemnify, defend, and hold harmless VCS, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of our Services; (b) your breach of these Terms or any representation or warranty made herein; (c) your violation of any applicable law or regulation; (d) any information or content you provide to VCS; or (e) any transaction or engagement with a third-party service provider to which you were referred through our Services.
10. Dispute Resolution
Governing Law: These Terms and any dispute arising out of or related to these Terms or your use of our Services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
Informal Resolution: Before initiating any formal dispute resolution proceeding, you agree to first contact VCS at info@vacationclubsolutions.com and attempt to resolve any dispute informally for a period of at least thirty (30) days.
Binding Arbitration: If the parties are unable to resolve a dispute informally, any controversy or claim arising out of or relating to these Terms or the breach thereof shall be settled by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Orange County, Florida. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST VCS.
Exceptions: Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
11. General Provisions
Termination: VCS reserves the right to suspend or terminate your access to our website and Services, in whole or in part, at any time and for any reason, with or without notice, including but not limited to a breach of these Terms. Upon termination, your right to use our Services will immediately cease. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 5, 7, 8, 9, and 10.
Privacy Policy: Your use of our Services is also governed by our Privacy Policy, available at vacationclubsolutions.com. The Privacy Policy describes how we collect, use, share, and protect your personal information. VCS does not sell, rent, or trade your personal information to third parties. By using our Services, you consent to the practices described in the Privacy Policy.
Electronic Communications: By using our Services or providing your contact information to VCS, you consent to receive electronic communications from us, including emails, text messages (where applicable and with your consent), and notices posted on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Modifications to Terms: VCS reserves the right to update, modify, or replace these Terms at any time in its sole discretion. We will post the revised Terms on our website with an updated effective date. Material changes may be communicated via email or a prominent notice on our website. Your continued use of our Services after any modifications to these Terms constitutes acceptance of the revised Terms.
Entire Agreement: These Terms, together with the Privacy Policy and any executed Service Agreement, constitute the entire agreement between you and VCS with respect to the subject matter hereof.
Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: The failure of VCS to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment: You may not assign or transfer your rights or obligations under these Terms without the prior written consent of VCS. VCS may assign its rights and obligations under these Terms without restriction.
Force Majeure: VCS shall not be liable for any failure or delay in the performance of its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government actions, power failures, or internet or telecommunications failures.
12. Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:
Vacation Club Solutions
Email: info@vacationclubsolutions.com
Website: vacationclubsolutions.com
By using our website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.