1. Information we collect
Personal Information: When you visit vacationclubsolutions.com, submit a form, or contact us, we may collect personal information such as your name, email address, phone number, mailing address, and details about your timeshare or vacation ownership interest.
Automatically Collected Information: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use cookies and similar tracking technologies to gather this data.
Third-Party Information: We may receive information about you from third-party sources, such as marketing partners, public databases, or social media platforms, to supplement the information we collect directly.
2. How we use your information
Providing Services: We use the information we collect to facilitate vacation ownership resale and rental services, respond to your inquiries, process transactions, and communicate with you about your account or listings.
Marketing & Communications: With your consent, we may use your contact information to send you promotional materials, newsletters, and updates about our services. You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.
Improving Our Services: We use aggregated and anonymized data to analyze website usage trends, improve our website functionality, enhance the user experience, and develop new features and services.
3. Information sharing
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you, including payment processors, email marketing platforms, CRM systems, and customer support tools. These providers are contractually obligated to protect your information.
Legal Compliance: We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
No Sale of Personal Information: Vacation Club Solutions does not sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Data security
Security Measures: We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes encryption, secure servers, and access controls.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Limitations: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
5. Your rights & contact
Your Rights: Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. You may also have the right to data portability and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the information below.
Updates to This Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised effective date. Your continued use of our website after any changes constitutes acceptance of the updated policy.
Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Vacation Club Solutions at info@vacationclubsolutions.com or visit vacationclubsolutions.com.
6. GDPR compliance
Lawful Basis for Processing: If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data only when we have a lawful basis to do so. This includes processing based on your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate business interests where those interests do not override your fundamental rights and freedoms.
Your Rights Under GDPR: If you are an EEA or UK resident, you have the right to access, rectify, or erase your personal data; restrict or object to processing; request data portability; withdraw consent at any time without affecting the lawfulness of prior processing; and lodge a complaint with your local data protection authority. To exercise these rights, please contact us at info@vacationclubsolutions.com.
International Data Transfers: Your personal data may be transferred to and processed in the United States, where our servers and operations are located. When we transfer data outside the EEA or UK, we take appropriate safeguards to ensure your data is protected in accordance with applicable data protection laws.
7. California privacy rights
CCPA/CPRA Disclosures: If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. We do not sell or share your personal information as defined under the CCPA/CPRA.
Your California Rights: As a California resident, you have the right to request that we disclose what personal information we collect, use, and share about you; request the deletion of your personal information; request correction of inaccurate personal information; and opt out of the sale or sharing of personal information. We will not discriminate against you for exercising any of these rights.
How to Submit a Request: You or your authorized agent may submit a verifiable consumer request by emailing us at info@vacationclubsolutions.com. We will verify your identity before processing your request and respond within 45 days as required by law.
8. Children's privacy
Age Restriction: Our website and services are not directed to individuals under the age of 18. Vacation Club Solutions does not knowingly collect, solicit, or maintain personal information from anyone under 18 years of age. If you are under 18, please do not submit any personal information through our website or services.
Parental Notification: If we learn that we have inadvertently collected personal information from a child under the age of 13 in violation of the Children’s Online Privacy Protection Act (COPPA), we will take prompt steps to delete that information. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@vacationclubsolutions.com so we can take appropriate action.
Compliance: We are committed to complying with COPPA and other applicable laws designed to protect children’s privacy. Our timeshare resale and rental services are intended solely for adults who are legally able to enter into binding contracts.